Refund policy

At Aether, we hope you love every purchase. If something isn't quite right, we're here to help.

Returns

If you change your mind, you may request a return within 14 days of receiving your order, in accordance with your rights under UK consumer law.

To be eligible for a return, items must be:

Unused and in their original condition.
Returned in their original packaging.
Accompanied by proof of purchase.

To start a return, please contact us at hello@aethercom.uk before sending your item back. Returns sent without prior contact may not be accepted.

Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged, or sent in error.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Used candles.
Burned incense.
Opened bundles of Palo Santo or White Sage.
Any product that has been used, damaged after delivery or returned without its original packaging unless faulty.

This does not affect your statutory rights if a product is faulty or not as described.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at hello@aethercom.uk with:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

We'll assess the issue and arrange a replacement, refund, or other appropriate resolution.

Faulty Products

If a product is faulty or not as described, you have rights under the Consumer Rights Act 2015. Please contact us as soon as possible so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original delivery charges are refundable where required by UK consumer law.