Shipping policy

Thank you for shopping with Aether.

Every order is carefully prepared and beautifully packaged to ensure it arrives safely and ready to become part of your daily rituals.

Order Processing

Orders are typically processed within 1–3 business days (Monday to Friday, excluding UK public holidays).

During busy periods, product launches or seasonal promotions, processing times may be slightly longer. Should there be any significant delay, we'll contact you as soon as possible.

Once your order has been dispatched, you'll receive a confirmation email with your tracking information (where applicable).

UK Shipping

We currently ship throughout the United Kingdom.

Shipping Rates

  • Free Standard UK Delivery on all orders over £50
  • Standard UK Delivery: Calculated at checkout for orders under £50
  • Express Delivery: Available at checkout (where applicable)

Estimated Delivery Times

  • Standard Delivery: 2–4 business days
  • Express Delivery: 1–2 business days

Please note that delivery times are estimates and may vary during busy periods or due to circumstances outside our control.

International Shipping

We currently ship within the United Kingdom only.

We're working on expanding internationally and look forward to welcoming customers from more countries in the future.

Shipping Address

Please ensure your shipping address is accurate before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at hello@aethercom.uk. While we'll do our best to help, we cannot guarantee changes once an order has entered processing.

Order Tracking

Tracking information will be provided by email once your order has been dispatched, where available.

Delivery Delays

Although we work with trusted delivery partners, delays can occasionally occur due to weather conditions, courier disruptions or other unforeseen circumstances.

We appreciate your patience and will always do our best to assist if your order is affected.

Lost or Damaged Orders

If your order arrives damaged, or if you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your order number
  • A brief description of the issue
  • Photographs of the parcel and product (if damaged)

We'll investigate the matter with the courier and arrange an appropriate resolution as quickly as possible.

Failed Deliveries

If a parcel is returned to us because:

  • an incorrect delivery address was provided,
  • delivery attempts were unsuccessful, or
  • the parcel was not collected,

we may ask you to cover the cost of reshipping your order.

Contact Us

If you have any questions regarding your order or delivery, please contact us at:

Email: hello@aethercom.uk

We aim to respond to all enquiries within 3 business days.

Thank you for choosing Aether. We appreciate your support and hope our products bring a sense of calm, balance and intention into your space.